1. General Information

This Privacy Policy describes how we collect, use, and protect your personal data when you use the website https://lucashotel.ro.

We comply with applicable laws regarding the protection of personal data, including Regulation (EU) 2016/679 (General Data Protection Regulation—GDPR).

2. What data do we collect?

Depending on how you interact with our website, we may collect the following data:

First and last name

Email address

Phone number

Data on Reservations Made

Information voluntarily provided via contact forms

IP address and device information (for traffic analysis, cookies)

3. Purpose of Data Collection

Data is collected and processed for the following purposes:

To process reservations and accommodation requests

To respond to requests submitted via the contact form

To improve your experience on the site

For administrative and security purposes

To comply with legal obligations

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

Your Consent

Performance of a contract (e.g., booking a room)

Legal Obligations

Legitimate interest (e.g., for website security)

5. How do we protect your data?

We use appropriate technical and organizational measures to protect personal data against loss, unauthorized access, alteration, or disclosure.

6. How long do we retain the data?

We retain personal data only for as long as necessary for the purposes for which it was collected or as required by applicable laws (e.g., tax obligations).

7. Your Rights

Under the GDPR, you have the following rights:

Right of Access to Personal Data

The Right to Data Rectification

The Right to Data Erasure (“Right to Be Forgotten”)

Right to Restrict Processing

The Right to Data Portability

Right to Object

The right to file a complaint with the ANSPDCP

To exercise these rights, please contact us at: [insert contact email address]

8. Cookies

Our website uses cookies to provide the best possible user experience. For more information, please see our Cookie Policy at
(on a separate page or in a section of this page).

9. Data Transfer

We do not transfer your data to third parties without your explicit consent, except as required by law or to provide the services you have contracted for (e.g., payment processors, booking platforms, IT providers).

10. Contact

If you have any questions or requests regarding your personal data, please contact us:

Lucas Hotel
Address: [Full hotel address]
Email: [official email address]
Phone: [phone number]